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Service Form

Processing

Logging the service ticket

Writing the ticket, creating the AppSheet entry and Drive folder, generating the rolling Service-Record PDF. This usually takes 4–8 seconds.

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Service & Authentication Log

Staff Only

Two stages on one form: send out a watch to the watchmaker (no costs yet), or close out a return with the actual costs, invoices, and final condition report.

Step 1 of 3 What's happening?

What are you logging?

Pick the option that matches the item in front of you.

Select watches to send out

Tap a watch to add it to this drop-off — tap again to remove it. Select as many as you need, then click Continue.

 — click Continue when ready.
Waiting for script to start… [v2]

Select watches being returned

Tap each watch that’s back from the watchmaker — tap again to deselect. Select all of them, then click Continue.

 — click Continue when ready.
Loading…

Client & watch details

Fill in who the client is and what watch they've dropped off. We'll send them a confirmation email with their reference number.

Client

Client's full name is required.
Valid email required (we'll send the confirmation here).
Mobile number is required.

Watch

Just enough to identify the piece. Photos and reports come on the next step.

Brand is required.
Model is required.

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—

Sending out for service

One slip per watch. Tick the job(s) for each, do a condition report, attach photos. No costs entered yet — those go in when the watch comes back.

1 watch in this drop-off

Sending out for service

Pick the job(s), do a condition report, attach photos or a video. No costs entered yet — those go in when the watch comes back.

Job(s) being sent for

Tick everything the watchmaker is doing on this drop-off.

Condition report — before send-off

Note anything the watchmaker should know — visible scratches, missing links, dial marks, anything off about timing or feel.

Photos & video — before send-off

Take fresh shots or pick from your phone gallery. Video is fine. Saved to this item's Drive folder.

Notes — optional

Anything the next person should know — expected return date, watchmaker quoted price, etc.

Log costs & close out

One card per watch. Enter costs, attach invoices & certificates, add a condition report. Each watch flips back to Stock on submit.

1 watch being returned

Logged by

Who is taking this in / out today?

Please select who is logging this item.
Please type your name.

“We always say that you don’t just buy a watch with us, you also buy guarantee and trust.”

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  • Shop
  • Brands
    • Audemars Piguet
    • Breitling
    • Cartier
    • Girard Perregaux
    • IWC
    • Omega
    • Patek Philippe
    • Panerai
    • Rolex
    • Tag Heuer
    • Tudor
    • Vacheron Constantin
  • Services
    • Sell/ Consign a Watch
    • Source a Watch
  • About Us
  • Contact Us
  • Shop
  • Brands
    • Audemars Piguet
    • Breitling
    • Cartier
    • Girard Perregaux
    • IWC
    • Omega
    • Patek Philippe
    • Panerai
    • Rolex
    • Tag Heuer
    • Tudor
    • Vacheron Constantin
  • Services
    • Sell/ Consign a Watch
    • Source a Watch
  • About Us
  • Contact Us
  • 0440 135 669